lee.See a ticket
Hands replacing a memory module inside an opened laptop
A smiling help-desk technician wearing a headset
A woman with purple hair checking inside an open PC tower
A smiling woman in a pink sweater plugging a network cable into a laptop

The only IT support course where every lesson ends with a broken computer and a waiting user.

For IT students after a first help-desk job, many of them preparing for CompTIA A+. You are not done until you have fixed it.

See a ticket

The first ticket is free, with no signup. After that it is $10 per course, one time.

Pick a broken computer

Every lesson starts with a ticket like these and a user who is waiting. These eight are samples, invented to show the kind of fault you will work.

  • An office worker standing beside a laptop that shows a Wi-Fi warning
    SampleNetworking

    Wi-Fi says connected, but no page loads

    Waiting: Priya, accounts payable

  • A salesman holding a closed laptop with a puzzled look
    SampleHardware

    The laptop will not turn on at the trade show

    Waiting: Marcus, sales

  • A receptionist looking at a monitor with a padlock on the login screen
    SampleAccounts

    Locked out of the login screen after a long weekend

    Waiting: Dana, front desk

  • A manager holding blank paper beside an office printer
    SamplePrinters

    The office printer shows ready but prints nothing

    Waiting: Joan, HR

  • A designer at a desk with a black monitor and a laptop dock
    SampleHardware

    The second monitor went black after the dock update

    Waiting: Tess, design

  • A finance analyst looking at a laptop with a sign-in dialog
    SampleAccounts

    A sign-in box keeps coming back on the shared drive

    Waiting: Hana, finance

  • A coordinator resting her chin on her hand next to a laptop with a loading wheel
    SamplePerformance

    Everything is slow and the spinner never stops

    Waiting: Amy, operations

  • A warehouse supervisor shrugging while holding a tablet
    SampleNetworking

    The scanner tablet cannot see the shared folder

    Waiting: Ray, warehouse

Learn IT support by doing the job

  • Read the ticket. A user has a broken computer and is waiting on you.
  • Work the fault on the machine until you have found it and fixed it.
  • The lesson ends when the user can work again, not before.

$10 per course

One purchase per course, lifetime access, paid through hosted checkout. The first ticket of the course is free with no signup. The rest unlocks when you buy.

Launch course: IT Support fundamentals.

See a ticket
Two students laughing at a cafe table with an opened laptop and small parts